Privacy policy

A Quick Note from Us

At iota, respecting our customers comes first, and on that note we’re a firm believer in protecting your privacy rights. We understand how frustrating and confusing it can be to try and understand what happens to the personal data we share online (we feel the same). For our part, we do our best to limit the data we collect to only what is necessary to run the business, and we never directly store any payment card information on our servers. Any data we do collect is intended for the purpose of ensuring we process orders and returns properly (and on time), and on making sure we’re doing everything we can to continue to always provide the best experience and products for you.

We’ve laid out our policy below and tried to be as detailed as possible to provide you with complete transparency. That said, if after reviewing it you still have questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at care@iotabody.com or by mail using the details provided below. We’d love to hear your feedback and suggestions on how we can improve.

iota

5 Union Square West, #1328

New York NY 10003, United States

Privacy Policy

This Privacy Policy describes how iotabody.com (the “Service” or “Services” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Services.

 

Collecting Personal Information

When you interact with the Services, we collect certain information about your device, your interaction with the Services, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device Information
  • Purpose of collection: to load the Services accurately for you, and to perform analytics on Service usage to optimize our Services.
  • Source of collection: collected automatically when you access our Services using cookies, log files, web beacons, tags, or pixels.
  • Personal Information collected: we may collect identifying information about your device and your activity on the Services, including IP addresses, browser type, Internet service provider, referring/exit pages, date/time stamps, and clickstream data.

• Order Information
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Personal Information collected: name, billing address, shipping address, payment and billing information, email address, and phone number. We do not store any payment card information directly on our servers, but this information may be shared with third parties who help process and fulfill your purchases.

Using Personal Information

As described above, we use your Personal Information to provide our Services to you, which include: offering products for sale; processing payments; shipping and fulfillment of your order; screening our orders for potential risk or fraud; and keeping you up to date on new products, services, and offers.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Services (for example, by generating analytics about how our customers browse and interact with the Services, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our Services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Additionally, we may share your Personal Information with:

• Professional advisors: professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
• Advertising partners: third party advertising companies, including for the interest-based advertising purposes described below.
• Business transferees: acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, our business (including, in connection with a bankruptcy or similar proceedings).

Interest-Based Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Services. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Services, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Retention

When you place an order through the Service, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your Rights’ section below.

 

Children’s Privacy

• The Services are not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If a child under 16 submits personal data to iota through the Services and we learn that the personal data is the information of a child under 16, we will attempt to delete the information as soon as possible. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

 

Your Rights

You may update or correct your information by accessing the account you have established with us on the Services.

You may also opt out of marketing communications. You may opt out of marketing-related communications by following the opt out or unsubscribe instructions contained in the marketing communication we send you.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Services), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

California law also requires that we describe to California residents the categories of personal data we collect by reference to certain categories described in California law. All categories described in this Privacy Policy include “identifiers” and “customer records”, Device Information and Order Information include “commercial information”, Device Information includes “internet or other electronic network activity information” and Device Information and Order Information include “inferences”, in each case, as described in in Cal. Civ. Code Section 1798.140(v)

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Services. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided above.

Last updated: March 11, 2024